1) The Role of The World Unite for Environment and Social Sustainability
The role of The World Unite for Environment and Social Sustainability, hereafter referred to as Zanzibar.eco, is to provide an ultimate platform of ecotourism from East Africa, giving the client the opportunity to book eco accommodations, eco packages and find a knowledge base about ecotourism in Zanzibar and other east african countries.
Our eco partners – accommodations, shops, tour operators, activity providers – publish their businesses in zanzibar.eco, being entirely responsible for the service provided by them to the clients. The binding contract is between our partners and the client. Zanzibar.eco is not responsible for the final service provided by our eco partners.
2) Prices
Published prices are provided by our eco partners. They are subject to change at any time before your booking is made. We reserve the right to increase or decrease published prices at any time before your booking is made, according to changes on the rates of our eco partners. You will be given the correct current price at the time of booking.
All rates are VAT included.
Rates inclusions and exclusions, such as meals, fees, laundry, beverages, are specified on each eco accommodation and eco package booking page.
All costs not specified are not included, such as visas, passport services, personal expenses.
3) Reservations and Payment
A binding contract between you and Zanzibar.eco comes into existence once we have accepted your booking by issuing an invoice. We require full amount to be paid as soon as the eco accommodation / eco package is booked, this will go through the online booking system. If payment is not received within the above time scales, we reserve the right to treat your booking as having been cancelled by you, and apply cancellation charges as set out in paragraph 4 below.
4) Cancellations
For tour bookings
a) By you
Should you need to cancel, you must notify us immediately in writing. Should notification of cancellation be received 21 days or less before commencement date of tour, a cancellation fee of 30% of the total cost of the holiday arrangements will be payable. In case the notification is received 7 days or less prior to commencement, the cancellation fees will be 100% of the total cost.
b) By us
Although it rarely happens and we shall do our utmost to avoid doing so, we must reserve the right to cancel arrangements. If this should happen, other than due to your default in payment, we will offer the choice of an alternative arrangement (and paying or receiving a refund in respect of any price difference) or receiving a full refund of all monies paid. If we are forced to curtail a tour after departure due to circumstances amounting to force majeure, we regret we cannot make any refunds or pay any compensation or be responsible for any costs or expenses incurred by you as a result.
For accommodation bookings
a) By you
Should you need to cancel, you must notify us immediately in writing. The applicable cancellation policies are the ones from each hotel. You can find them in the ‘’ cancellation policies ‘’ section in the description of each hotel, in zanzibar.eco platform.
Additionally to the specific cancellation policy of each hotel, zanzibar.eco as a platform provider charges 30 USD processing fee for each cancellation.
b) By the hotel
Although it rarely happens and each hotel do its utmost to avoid doing so, they reserve the right to cancel arrangements. If this should happen, each hotel is responsible for the cancellation and will arrange with you the possible refunds or compensations, when applicable. Each hotel is responsible for cancellations.
5) Changes
For tour bookings
We reserve the right to make changes to brochure details and holiday arrangements both before and after your bookings are made. Most changes will be minor. If we have to make significant changes, you will be notified at the earliest opportunity. In such cases, you will have the option of accepting the changes, or booking alternative arrangements (and paying or receiving a refund in respect of any price difference), or cancelling your holiday and receiving an immediate and full refund of all monies paid.
For accommodation bookings
The hotels reserve the right to make changes to booking arrangements both before and after your bookings are made. The hotels are responsible for changes, not zanzibar.eco. In case of changes, the hotel will notify you at the earliest opportunity and the booking alternative arrangements, if needed, will be made between you and the hotel.
6) Force Majeure
For tour bookings
‘Force Majeure’ means those circumstances where the performance of our contract with you is prevented or affected by reason of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action and all similar events beyond our control. In these circumstances, we will not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced to cancel, delay, curtail or change your arrangements in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
For accommodation bookings
‘Force Majeure’ means those circumstances where the performance of our contract with you is prevented or affected by reason of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action and all similar events beyond our control. In these circumstances, we will not be liable to pay any compensation or otherwise be responsible for any expenses or losses you might incur where we are forced to cancel, delay, curtail or change your arrangements in any way or where the performance or prompt performance of our contractual obligations is prevented or affected.
7) Liability
For tour bookings
a) Quality
We accept responsibility should the services which we are contractually obliged to provide prove deficient or not of a reasonable standard, including where this is due to acts defaults of our employees, agents, subcontractors except when these result in death, personal injury, illness, which is dealt with below.
b) Death, injury or illness
In case of tour bookings, we accept responsibility should you or any member of your party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or subcontractors providing at the time they were acting within the course of their employment except where the failure to perform or improper performance was due to their own acts and/or omissions or those of a third party not connected with the provision of the travel arrangements and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the services in question could not have foreseen or forestalled even with all due care.
It is however a condition of accepting liability that you notify us in writing within 28 days of the clients return from the tour and, where payment is made, that you will assign to WU Intercultural Experience Tanzania or our insurer any rights to you may have to pursue any third party to the claim and provide us with your full cooperation.
c) Carriers
Please note that in respect of air, sea, rail carriers and hotel keepers, our liability is limited as if we were the carriers/hotel keepers within the appropriate international conventions. Please note further, that all transport is provided subject to the relevant carriers conditions of carriage some of which may limit or exclude their liability to you, often in accordance with international conventions.
d) General
Please note that our responsibility and obligations apply only in respect of those services which we agree to arrange or provide. We cannot be liable for any services which you arrange on your own. We cannot be liable for services provided by each hotel. We cannot, for instance, accept liability if for whatever reason, a client is not at the correct departure point at the correct time and as a result miss the departure.
For accommodation bookings
a) Quality
Each hotel is responsible should the services which they are contractually obliged to provide prove deficient or not of a reasonable standard, including where this is due to acts defaults of their employees, agents, subcontractors except when these result in death, personal injury, illness, which is dealt with below.
b) Death, injury or illness
Each hotel is responsible should you or any member of your party suffer death, injury or illness as a result of any failure to perform or improper performance of any part of their services, except when the failure to perform or improper performance was due to a responsibility of a third party not connected with the provision of the services and which were unforeseeable or unavoidable or an event which either the hotel or the supplier of the services in question could not have foreseen or forestalled even with all due care.
c) Carriers
Please note that in respect of air, sea, rail carriers and hotel keepers, our liability is limited as if we were the carriers/hotel keepers within the appropriate international conventions. Please note further, that all transport is provided subject to the relevant carriers conditions of carriage some of which may limit or exclude their liability to you, often in accordance with international conventions.
d) General
Please note that our responsibility and obligations apply only in respect of those services which we agree to arrange or provide. We cannot be liable for any services which you arrange on your own. We cannot be liable for services provided by each hotel. We cannot, for instance, accept liability if for whatever reason, a client is not at the correct departure point at the correct time and as a result miss the departure.
8) Delays
No arrangements are made by us concerning the provision of International flights. Therefore, all outward and home bound flights should be read in relation to the services which we have been contracted to provide, and not any flight or any other arrangements which may have been added on.
In case of hotel bookings, the policies applicable are the ones from each hotel. Please refer to each hotel policy regarding non show or delayed arrival.